Secrets Of The Plaza Hotel

When I was in high-tech, I visited New York City once or twice a year to attend conferences and stayed at the Plaza Hotel on a couple of occasions. The rooms were pretty nice, but not what I would call outstanding. Of course, I stayed in less expensive rooms that were within travel budget guidelines.

New York’s legendary Plaza Hotel has a colorful past.Since opening in 1907, it has hosted some of the world’s most famous guests and appeared in more than 50 films. 

In honor of its history, The Plaza put together an infographic highlighting everything from its list of notorious guests to the bizarre requests its concierge has seen.

Here are some of the most fascinating moments in The Plaza’s history, including that time a guest ordered two dozen live tarantulas for a special dinner. 

plaza_igfinal

What Is Goodhart’s Law?

Goodhart’s Law states that individuals can anticipate the effects of a given policy when evaluating the outcome of its actions and then manipulate the policy.

When the focus is set in only a single measure, people will optimize that single measure.

A good example is the so-called “Cobra Effect”. In India, the government offered money in exchange for each dead Cobra that was turned in, to reduce the abundance of loose cobra snakes on the Indian streets. At first, the policy seemed to be successful: people killed loose cobra snakes for the reward.

But after some successful time, people began to house breed cobras and hand them to the government to receive the bounty.

After the government became aware of this strategy, they decided to scrap the cobra bounty program. Guess what happened: people released cobras free. Suddenly, the number of loose cobras on the street increased: the government policy failed!

What does this teach us?: When an optimization measure is set, people can manipulate it to meet the target.

Goodhart’s Law declares that when a measure becomes the target, it ceases to be a good measure.

Charles Goodhart was a British economist born in 1936. He was a member of the Bank of England’s Monetary Policy Committee and professor at the London School of Economics. The idea of Goodhart’s Law was first advanced in a 1975 paper. That paper was later used to criticize the monetary policy of the government of Margaret Thatcher.

The original formulation of Goodhart, made in 1975, was: Any observed statistical regularity will tend to collapse once pressure is placed upon it for control purposes.

Goodhart’s Law and related ideas are used in many areas of economics. The Law it’s implied by the idea of rational expectations: people are aware of the implications of its actions and act according to them.

Goodhart’s Law has been beautifully formulated by Jón Danı́elsson (an economist teaching at the London School of Economics): Any statistical relationship will break down when used for policy purposes.

Examples of Goodhart’s Law

  • Search Engine Optimization: For many years, Google used a system called PageRank to sort its search results. PageRank used the number of backlinks each webpage had as a strong proxy of its quality. Webmasters started to implement several tactics to increase the number of backlinks, instead of increasing the quality of the content. For example, they exchanged backlinks with each other or built (Backlinks Farms). Google modified its search results sorting algorithm to overcome Goodhart’s Law. Many aspects of the current system are not made public, to avoid Goodhart’s Law.
  • Sales targets: Many businesses set sales targets to increase the productivity of salespeople. For example, a car salesman needs to sell 20 cars per month to receive a bonus payment. At the end of the month, they will make a lot of phone calls and usually offer discounts or perks to reach the 20 cars target. This strategy may be detrimental to the business if the discounts reduce profits.
  • Coupons strategy: When companies regularly offer discount coupons, people can delay purchases to get future discounts.
  • Company perks: many startups offer nice perks to attract star employees. But maybe perks attract only employees interested in perks and not necessarily the best employees.
  • Call centers: Many call centers set average call time targets, like three minutes per call. This policy can be detrimental to the quality of services: many customer support specialists can be unhelpful to people to reduce the average time per call.
  • School and university notes: As a proxy for quality learning, students memorize for test grades instead of actually deep learning the content.
  • Research papers in the academic world: Researchers are eager to get their papers published because the quantity of published research is usually used as a proxy for academic productivity. But this has lead to many scientists manipulating the data to achieve statistical significance, for example, by using data subsets. This has lead to the bias of the publication to provide only impressive results, while many papers on the same subject that didn’t achieve statistical significance were not published.

Implications in Data Analysis

When a model based on past data is deployed to the real world, people may start altering their behavior. This could invalidate the model. In Data Science, Goodhart’s Law can also be expressed as follows: “the behavior may change because of the models’ presence”.

We can test for the presence of Goodhart’s Law using time series and comparing the model fit before and after the implementation of the model.

How to Overcome the Goodhart’s Law?

The first option is to use better measurements. Measurements that take multiple factors into consideration.

In cases where the rewards do not need to be explicitly communicated, agents will not have the proxy to optimize. They will use human discretion and try to optimize the overall outcome based on their common sense.

Avoiding large groups and hierarchies can also avoid the need for the introduction of targets or KPIs. Small groups will naturally take into account many indicators as a measure of success.

Breaking Down the Goodhart’s Law

Goodhart’s Law is present in many scientific and business fields. Scientists, policymakers, and business managers need to be aware of the Law and avoid falling into the trap of using a single KPI (Key Performance Indicator) as a measure for success.

About the Author: Federico Anzil is an economist and analyst.

Source: https://economicpoint.com/goodharts-law